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Digital Health and Care Wales logo

COVID-19 Vacancy Principal Specialist (Service Level Management)

Band 7

Main area
Information Services
Grade
Band 7
Contract
Fixed term: 12 months
Hours
Full time - 37.5 hours per week
Job ref
025-AC611-0721
Employer
Digital Health and Care Wales
Employer type
NHS
Site
Any DHCW site across Wales
Town
Base to be agreed
Salary
£38,890 - £44,503 Per Annum
Salary period
Yearly
Closing
05/08/2021 23:59
Interview date
18/08/2021

Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.

The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

Band 7 – Principal Specialist (Service Level Management)

THIS POST IS A FIXED TERM POST/ SECONDMENT FOR 12 MONTHS TO MEET THE NEEDS OF THE SERVICE.

IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.   

An exciting opportunity has arisen for a talented, enthusiastic and motivated individual to join the Information Services Directorate in the role of Principal Specialist (Service Level Management) within the Information Programmes Management Team.

What you’ll be doing

  • Provide specialist ITIL Service Management skills, knowledge and advice to ISD
  • Be responsible for identifying, negotiating, developing and managing service requirements, agreements, plans and procedures for specific Information Services Directorate services and products in conjunction with the DHCW Service Management team.
  • Be responsible for implementing processes for the end-to-end management of specific services across the Directorate.
  • Manage, evaluate and report on the quality of these services through defining, agreeing and monitoring Key Performance Indicators (KPIs) and conducting regular internal service reviews.
  • Responsible for planning and deploying service management arrangements for new (and existing) ISD services and products from inception through to ongoing full live service support. Responsible for developing and implementing Continuous Service Improvement Plans with other teams in ISD for services once they become operational.

What we are looking for.....

We are looking for candidates who can demonstrate proven experience and strong skills in the following areas: -

  • Excellent interpersonal, communication and organisational skills.
  • Thorough and demonstrable ITIL skills and knowledge in a service lead environment.
  • The capability to take existing ISD products and services and putting a service management ‘wrap’ around them that complies with current DHCW practices and policies.

Why join us?

  • Job security tied to a competitive salary and a good pension
  • Automatic membership of the NHS pension scheme
  • We offer opportunities for continuous professional development with in-house training, workshops and seminars as well as using external training providers.
  • Access to NHS staff benefits
  • 27 days paid leave plus bank holidays (pro rata)
  • Childcare vouchers
  • Flexible working hours and arrangements

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Armed Forces CovenantApprenticeships logoMindful employer.  Being positive about mental health.Stop Smoking Wales is the NHS Smoking Cessation Service in WalesImproving working livesAge positiveDisability confident employerCore principlesStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.CTP The Ministry of Defence partnering with Right ManagementThe University of Wales Trinity Saint David - Prifysgol Cymru Y Drindod Dewi SantThe Poppy FactoryGood Recruitment CollectiveWork With Me - A commitment to becoming a more inclusive business for disabled peopleEmployer pledge demonstrating a commitment to change how we think and act about mental healthDying to Work CharterGold Award for Corporate Health StrategyThe Chartered Institute for IT - Reward the professionalism of your team, define and accelerate career paths, and recognise your organisation’s commitment to advancing technology.Federation for Informatics Professionals - A collaboration between the leading professional bodies in health and care informatics supporting the development of the informatics profession.Remploy Cymru

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Shirley Hughes

Principal Project Manager

shirley.hughes4@nhs.wales.uk

Trevor Hughes - Information Programmes and Planning Lead

Trevor.Hughes@wales.nhs.uk