Skip to main content

Employer heading

Please wait, loading

Employer heading

Cardiff and Vale University Health Board logo

COVID-19 Vacancy Call Handler & Receptionist

Band 2

Main area
Mass Immunisation Coordination Team
Band 2
Fixed term: 5 months (Posts will be up to 30/09 in the first instance with a review)
Service runs 08:00 - 20:00, Monday to Sunday
Job ref
Cardiff and Vale University Health Board
Employer type
Cardiff & Vale Therapy Centre
£18,185 - £19,337 per annum pro rata
Salary period
08/08/2021 23:59



Cardiff and Vale University Health Board (the UHB) is a Smoke Free Health Board. Smoking is banned across all of the UHB sites. Staff are therefore not able to smoke in the hospital grounds or on any other UHB premises.


The UHB reserves the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post.


Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.


We are committed to promoting inclusion, where every staff member has a sense of belonging. We welcome applications from everyone and actively seek a diverse range of applicants. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect. We aim to create an equitable working environment where every individual can fulfil their potential no matter their disability, sex, gender identity, race, sexual orientation, age, religion or belief, pregnancy and maternity or marriage and civil partnership status.


Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English



Mass Imms Call Handler Advert, Band 2

Our COVID mass immunisation has been very successful and we are looking for key people to join our team as we continue to vaccinate the population of Cardiff and Vale UHB.

We are keen to attract ‘first point of contact’ call handlers to deal with telephone calls from the public to book appointments for immunisation or testing. You will be key to the smooth running of the team and will have good communication skills, have experience of working with the general public, able to demonstrate empathy, tact and good customer service skills. You should be able to give and receive information and have a friendly manner and able to meet the values and behaviours of the UHB.

The role will be taking calls and providing information to the public throughout the shift. While in a team you will be generally working independently with support from a Team Lead and Line Manager. The information you provide will be outlined for you and training and support will be provided on induction and as and when new processes or changes are made.

The role is generally busy and while the service is running 7 days a week, 8 am to 8 pm there are opportunities to work flexibly. You may experience increasing calls at certain times of the day/week as the vaccine programme moves through different phases.   You will therefore need to show resilience and adaptability and be self-motivated.

We are really excited to hear from you and should you wish to apply please ensure you meet the requirements of the person specifications.

We are encouraging applications from those with Welsh language skills and Black, Asian Minority backgrounds.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. 

Armed Forces CovenantStonewall Top 100 EmployerApprenticeships logoMindful employer.  Being positive about mental health.Age positiveDisability confident employerCore principlesDefence Employer Recognition Scheme (ERS) - SilverStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Nathan Williams

Deputy Manager

02921 835015