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Cwm Taf Morgannwg University Health Board logo

COVID-19 Vacancy Nosocomial Claims Officer

Band 5

Main area
Claims Team
Band 5
2 years (Fixed Term until March 2024 - Secondment will also be considered)
Full time - 37.5 hours per week
Job ref
Cwm Taf Morgannwg University Health Board
Employer type
Ynysmeurig House
£25,655 - £31,534 Per annum
Salary period
17/08/2022 23:59

We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000.  We are ideally situated between Wales’s capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.

Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.

We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity and marriage and civil partnership.

Cwm Taf Morgannwg is a Living Wage Employer.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

All applicants are invited to apply in Welsh or English, and no preference will be given to applications submitted in either language.

Job overview

We are looking for a motivated and conscientious person to work within the Claims Team working with a newly-formed team delivering Welsh Government’s Nosocomial Covid-19 Incident Management Framework.  You will be working alongside a number of specialist staff from varied clinical and non-clinical backgrounds.

Main duties of the job

The programme of work needs to be delivered within 2 years, so we are depending on your ability to work efficiently and with high attention to detail. Your excellent verbal and written communication skills will be put to the test when dealing with distressed families/legal colleagues and third party stakeholders to ensure claims are brought to completion on behalf of the Health Board.  You will also be required to provide legal advice to colleagues within the Health Board, where needed, on complex cases.

Our values and behaviours are fundamental to the way we do things at Cwm Taf Morgannwg University Health Board. They are everything we stand for and aspire to. That includes the way we behave, how we perform our roles and the way we recruit new talent. We look forward to exploring how your values align with ours. This is how we work:

We listen, learn and improve.

We treat everyone with respect.

We all work together as one team.

This post is secondment term for 24 months to meet the needs of the service.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.   

Working for our organisation

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family.  Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

  • We listen, learn and improve
  • We treat everyone with respect
  • We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Person specification

Qualifications and/or Knowledge

Essential criteria
  • Educated to degree level or equivalent in law (CILEX Qualifications), or equivalent claims management, redress and inquest experience.
  • Knowledge of Civil Procedures Rules, Coronial Regulations and NHS Redress Regulations.
Desirable criteria
  • Understanding of the Health Service.
  • Root Cause Analysis Investigative processes.


Essential criteria
  • Experience of working in Clinical Negligence/Personal Injury/Redress/Inquest.
  • Experience of working in a busy environment, working to tight timescales and deadlines.
Desirable criteria
  • Experience of working in Health Service.
  • Delivery of educational and training programmes to all levels of staff.


Essential criteria
  • Excellent interpersonal skills.
  • Patient Focussed.
  • Team worker.
  • Conscientious.
  • Compassionate.
  • Good Time Management.
Desirable criteria
  • Friendly and flexible approach to work.


Essential criteria
  • Ability to travel within geographical area within timely manner.
  • Able to work hours flexibly.
  • Willing to undertake professional development.
Desirable criteria
  • Ability to speak Welsh.

Aptitude and Abilities

Essential criteria
  • Standard keyboard skills.
  • Investigative and inquisitive enquiry skills.
  • Interpersonal skills with an ability to communicate sensitive issues to clinical staff, patients and members of the public.
  • Ability to negotiate and deliver exceptional results through others (both within and particularly outside of own team).
  • Demonstrable evidence of facilitating meetings with staff to determine the plan of action and identify the risks.
  • Ability to analyse sensitive information and draw out conclusions.
  • Excellent communication skills, written and verbal.
Desirable criteria
  • Document drafting – Use of Microsoft email, Word and PowerPoint.
  • Knowledge of Courts and Litigation process.
  • Analytical ability.

Employer certification / accreditation badges

Corporate Health Standard - PlatinumMindful employer.  Being positive about mental health.Stop Smoking Wales is the NHS Smoking Cessation Service in WalesImproving working livesAge positiveDisability confident employerCore principlesDefence Employer Recognition Scheme (ERS) - SilverGold Award for Corporate Health StrategyHyderus o ran anabledd crflogwrPrentisiaethau Apprenticeships

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Bahar Chowdhury
Job title
Legal Services Manager
Email address